Customer Comments

Comments on our Service

We are very proud of the service that we offer. We pride ourselves in putting our customers first and we feel these few comments should give you the confidence to contact us and use our servics.

Tanzania Safari

We had an amazing trip! Everything went pretty much as planned and couldn’t have been better. It was definitely the holiday I’ve always hopef for. Safari was great. We got to see all the animals we wanted to and were amazed how close we got. The weather was perfect and the areas we travelled through were beautiful, especially the view looking down into the Ngorongoro crater. We were very impressed with our guild and cook too. They looked after us very well and made sure we got the most out of our experience. We had such a lovely holiday and we’re so impressed with the service you gave us. We felt like everything was organised right doen to the smallest thing and all the questions answered were also really helpful once we were out there. Thanks Again for everything

Rose Shotter – Tanzania ‘07


Cape, Garden Route and Eastern Cape Safari

We had a fantastic holiday. South Africa is an amazing country with lots to see and do. We would like to thank you for the helpful and efficient service you have provided with organising our holiday. We also really appreciated the information leaflet and driving instructions which we found most helpful.

Justin and Georgina Clapham


South Africa Holiday

We have used many travel agents but I think that it is fair to say that the service we received from the staff at Mahlatini was probably the best most efficient we have ever received.

Jack and Rea Watson Feb 08


South Africa

Service from Mahlatini was excellent and would definitely recommend to friends.

Winnie Orr Mar 08


Honeymoon to Victoria Fall, Chobe and Mauritius

Sarah Chatteris was so honest on the phone and passes on her knowledge of Africa regarding the trip, that other agents failed to mention. I would just like to say that she is absolutely brilliant! I have never met some in the holiday business so patient and attentive. As you know, most of these trips are fairly comparable on the market, however, Mahlatini sets itself aside from the rest for the service. What really swung it for us, was that Sarah listened, was patient and didn’t apply pressure to book.

Natasha Banse Sept 08


Tanzania and Zanzibar Honeymoon

Can I just let you know how lucky you are o have a consultant of such a high calibre. Her levels of customer service are exceptional – it is so rare to come across that is so efficient, courteous, helpful and pro active.

Susan Deegan Nov 08


Tanzania and Pemba Island Honeymoon

Everything went without a glitch – perfectly organised impeccable service We would like to thank you all for all the time, attention, efforts and thoughts that you put into our trip – it was really appreciated and we had an incredible time.

Katy and Simon Best Jun 07


Tanzania Safari

Brilliant – greatly exceeded my expectations. Greg was very knowledgeable, enthusiastic and helpful. Excellent service.

Jean Gilardi Mar 08

General comments

Botswana and Mauritius Honeymoon

What an awesome honeymoon. What a combination, bush and beach! I’m not sure any other holiday could top this one!

Jacqui and Steed Richardson Mar 08


Wilderness Botswana Moblie Camping

The trip it was just absolutely perfect. Everything about it was just right. It was just a perfect holiday from start to finish – there is nothing I would change and will definitely try to go again. Thank you for finding the places for us. When we talked to others with the others they had all booked months in advance and some of them had some problems so I now know just how lucky we were.

Aileen Maguire. Sept 07


Botswana Honeymoon

Brilliant trip. It is difficult to explain how wonderful Sarah and the gang were. The level of professionalism and the value for money is outstanding.

Orfhlaith O’Sullivan and Colin Forde, April 2008


Kenya Safari

We did have a marvellous time in Africa. Your arrangements and the representatives were great. I do want to thank you again for your efforts to get us in and planning the best safari.

Javed and Linda Shirazi. Aug 07


Spirit Of the Nambia

Namibia is a totally different Safari experience to that of East Africa. The people were very friendly and the diverse landscapes from riverbeds to semi arid area right to the dunes were stunning. The Mahlatini Team were very helpful and I appreciate all the information, advice and tips given in advance. The whole trip was very adventurous and exciting.

Ankush and Deval Nandra Sep ’06 Namibia


Eastern Cape Safari, Garden Route and Cape

Sarah from Mahlatini is excellent at her work. She goes beyond what you would expect from a travel agent. We would highly recommend Mahlatini to anyone and in particular Sarah. Thank you so much for organising a holiday of a lifetime for us.

Stephen and Sheila Cross Nov 07


South Africa Golf Holiday

Great trip, very happy with arrangements. Thanks for all the assistance.

Dermot Canavan Feb 08


Southern Africa Holiday

As Sarah is from Durban, it was her local knowledge, that was a great help and the holiday as a whole surpassed our expectations. It has wetted our appetite for future investigation. We would have no hesitation in recommending your company for holidays of this nature.

Pat and Vicky Hayes


Cape and Garden Route

It was absolutely brilliant!! Definitely going back to explore more. Very impressed with Mahlatini who made everything very easy. The travel pack that we received closer to our holiday was excellent as were the e tickets… Just keep up the good work.

Christine Boyle Mar 08


South Africa Honeymoon

Having never travelled to South Africa, we were slightly unsure as to what to expect! However, we were not disappointed. We had an amazing holiday, the places and sights were beautiful and the people were so friendly and helpful. We were well prepared from the information we were given. There were no unexpected surprises and directions were excellent

Amanda Wilson and Tony Crerand May 08


South Africa

South Africa was such an awe inspiring country – we had a holiday of a lifetime. Thank you!

Arlene & Andrew Cassidy Nov ‘06


Cape, Garden Route and Eastern Cape Safari

The arrangements were excellent with a high standard of accommodation, interesting locations and many opportunities to participate in activities that we enjoy outdoors. The birds, animals, flowers and trees were so different from ours. We were made so welcome at all locations.

Harry & Jacqueline McCammon Oct ‘06


Cape, Garden Route and Eastern Cape Safari

We had a great holiday in a lovely country.

Terry & Patrick O’Connor Oct ’06


Cape, Garden Route, Sun City and Kruger

The whole honeymoon experience was fantastic – even more than we expected. We really loved all aspects of South Africa & can’t wait to go back!

Emma & Billy Taylor Jul ’06


Cape, Garden Route and Eastern Cape Safari Holiday

Everything was superb and far exceeded our expectations… we would certainly envisage another trip sometime in the future. Mahlatini was brilliant and your enthusiasm certainly added to our expectancy

The Cowan’s Nov ‘06


KZN, Winelands and Cape Town

Sarah and all the staff at Mahlatini were terrific. Our queries were dealt with quickly & efficiently. We had a wonderful holiday – thank you!

Barney & Fiona Isherwood Feb ’07 SA


South Africa

Vic and I just wanted to drop you a quick note to say thank you for all the work you put into organising our recent holiday in South Africa. Everything went smoothly (with the exception of our panicked phone call on that first Sunday, again sorry for interrupting your weekend) and we had no problems with the car, hotels or transfers. In fact, all the hotels were fantastic.

Matt Jackson and Vicky Harris


Kruger Walking Safari

We’re back from our travels and had an absolute ball. You were right, we are totally addicted to Africa! That walking safari was excellent; you must recommend it to everyone. Being out there not knowing what animal we would find next was great as was the camps and guides. All our accommodation you organised was fantastic and organising the Shearwater adventures before we went was a great idea, except the near drowning white water experience! Thanx for all your hard work and help and we’ll be in touch again once we have replenished our savings.

Joanne Johnstone – Kruger ‘07


Southern Tanzania and Zanzibar Honeymoon

Thank you for a wonderful honeymoon, we had such a magical time and just want to return already. Everything was organised to a tee. I would be happily recommend Sable Mountain to everyone the staff where great the fantastic and the managers couldn’t have done more. Our first experience of the bush was one we will never forget. After a week we where ready to hit the beach and pongwe was a perfect setting a stunning, quaint vision of paradise. Many thanks again. Memories we will cherish.

Gemma and Paul Sheilds June 07


Tanzania and Zanzibar Honeymoon

It was a wonderful, well organised honeymoon. Mahlatini staff were amazing and we would recommend them in a flash to anyone going on Safari. Also the material they provided was fantastic.

Grainne Cassidy and Charles Farrell. Sept 07


Tanzania and Zanzibar Honeymoon

We would just like to thank you for all the time, attention, effort and thought that you put into our trip. It was really appreciated and we had an incredible time.

Tanzania & Zanzibar


Southern Tanzania and Zanzibar Holiday

Great Holiday. Thinking about the next one

Brian and Rose Henderson. Nov 07


Tanzania Safari

It was a truly remarkable and unique experience, well organised. Thank you very much for arranging this for us.

Annabel Shearer Mar 08


Uganda and Seychelles Honeymoon

Sarah Chatteris at Mahlatini has been superb. Before booking the trip, we exchanged numerous phone calls and emails and Sarah would always answer all questions very quickly and efficiently. She was proactive in anticipating our questions and went out of her way to help provide all the information we would need for the trip. It was a pleasure to deal with someone so efficient. The trip was amazing and we had a wonderful time. Our Ugandan driver Sam was extremely knowledgeable, polite and friendly. He made our trip even more enjoyable.

Ramya Viknaraja and Jason Logendra, June 08


Gorilla Treking in Uganda

The Gorilla tekking was amazing and we saw so much wildlife in the other game parks too. Sarah has been amazing – not only in helping us coordinate this, but also in answering our many questions all of the time

Andrea Moffat. Jul 07


Gorrila Trekking in Uganda

The trip was a complete success from beginning to end. Thank you for a memorable trip.

Tom Gallivan. Sept 07


Zambia and Mozambique Honeymoon

We had such a wonderful time. All I can say is that both of these places were fabulous, or beyond fabulous amd absolutely everything went like clockwork, so we are 100% satisfies, more if it is possible. Supremely romantic, very relaxing and thoroughly enjoyable.

Fergal Coultry and Ann Broderick. Apr 08