Health & Safety
As a responsible tour operator the safety and health of our clients and staff is of paramount importance. We do not operate in any destinations or run any type of trip unless we consider it to be safe. We receive regular updates from the Foreign and Commonwealth Office (FCO) and we follow their guidelines when planning your trip. Should the FCO advise against travel for any reason, we will contact you to discuss alternatives. All decisions are made with the help and advice of our ground handlers and tour leaders out in the field. We appreciate that governments are by their very nature, extremely cautious and some advisories can initially appear quite off putting. It is important that you feel comfortable with the type of holiday you choose, All of our staff have travelled extensively across the African continent so you can always speak to someone with direct knowledge and experience.
This is the FCO’s on going travel safety campaign. The aim is to encourage British nationals to be better prepared for their overseas trips with a view to avoiding common travelling traumas, risks and dangers. The key campaign message is simple and applies to everyone - Know Before You Go – get travel insurance, research your destination including local laws and customs, visit a specialist travel clinic or your GP at least six weeks before travelling overseas and make copies of important travel documents.
Many of the holidays we offer are in remote areas where the culture and lifestyle are very different to our own, these features are often what make an African holiday so appealing. Health, safety and operational standards - particularly of hotels, transport and airlines - are often not the same as those in the western world. To get the most out of your well earned holiday we recommend that you research your chosen destination, the Mahlatini team are always happy to recommend reading materials and websites.
Mahlatini is a trading division of Chaka Travel Ltd, ATOL member number 9422. ATOL protects you from losing your money or being stranded abroad. The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
ABTA: Why we are not members of ABTA
We are not members of ABTA as we are tour operators
and not travel agents, the difference is that travel agents buy holidays from a
third party whilst we as Tour Operators deal direct with hotels, airlines etc. All
ABTA members have to buy from ATOL holders as this means the holiday has financial
protection.