Customer Review
We pride ourselves in putting our customers first, as a testament to this we constantly receive very high praise on our service and the quality of our trips. Read more of our customers comments to see for yourself.
10 Day Uganda Gorlla Trekking Holiday
I can truly say we had no problems with any flights, accommodation, transfers or service while we were away, in fact the service was great, all staff were very friendly and efficient nothing was too much trouble. Our drivers/guides were excellent, careful and very aware of our comfort on the bumpy roads.
I especially would like to thank Ismail Katamba,our second driver, he entertained us throughout and he was very knowledgeable about his country and the wildlife and if anyone is particularly interested in birds they should mention it before they go as he would have brought bird sound tracks with him to help identify them.
As I mentioned to you on the phone when our first driver was taken ill we did have a problem not knowing what was happening for 8 hours but this did not spoil our holiday even though it did mean we did not get to look round Bwindi village. Illness is something that can happen to anyone and we only hope he keeps well in the future.
I always enjoyed our chats on the phone regarding our holiday it was like talking to friends and was great that we were called by our Christian names instead of Mr and Mrs Neale it made us feel important as opposed to just another customer. Whenever we had any queries they were always answered quickly and effectively. We had a great holiday and thought it was good value for money to be spoilt in such a way.
We would have liked to have had longer at Ishasha. Wilderness Camp The Site had much wildlife around it and it would have been great to spend a little more time there.
The managers of the site had only been there a few months but made you feel very welcome and were very informative about the area and animals.
At the Boma Guest House where we spent the whole day as out flight was not until night time it would have been nice to have been offered a trip to the Botanical Gardens or zoo for instance. We did not know about these places until it was too late.