Customer Review
We pride ourselves in putting our customers first, as a testament to this we constantly receive very high praise on our service and the quality of our trips. Read more of our customers comments to see for yourself.
Cape Town, Winelands, Garden Route and Eastern Cape Safari
The trip was fantastic in every respect and everything you promised it would be! Margaret and I would like to express our grateful thanks to you for such a splendid itinerary and your advice and guidance throughout-there was nothing to fault. Only the weather, over which you had no control; but arriving to 42 degrees was too much.
However, using your questionnaire as a guide.
Flights.
SAA.- The food was good for flight fare. The staff were courteous and helpful,
Accommodation.
Cape Riviera, Cape Town. Quiet, elegant location. Rooms very clean and comfortable. Staff extremely helpful and knowledgeable on local matters. Exquisite surroundings; food very good particularly breakfast.
Recommend Restaurant Panama Jack on the Docks. don't be put off by the location -a shed set amongst a mountain of containers!! Inside is a transformation and the food is a heaven for those who enjoy fish and sushi.
River Manor, Stellenbosch. A reminder of Colonial elegance-rooms very comfortable; staff very friendly and efficient. Superb range of organic and home made foods for breakfast and snacks. Ideally situated for walking into the Town that has so much character and places of interest.
Recommend eating at the Volkskombuis-stunning scenery and excellent local home cooking.
La Plume, Oudtshoorn.-beautiful/sumptuous accommodation-treated like dignitaries. The scenery was spectacular and the meals were splendid; the ostrich steak was perfect! The Cango Caves and the Wildlife Ranch were impressive and so special.
The Hideaway, Knysna.-the situation of the accommodation was idyllic and our room with verandah had uninterrupted views across the lagoon to the point and beyond. The hosts were wonderful - very knowledgeable and extremely helpful; we even had boerswurst for breakfast! Easy walk into the town or the waterfront. A number of excellent Restaurants but recommend the 'Firefly'. Visit it during the day and outside you are confronted with a bright red corrugated tin shed. At night and inside it is transformed-a great atmosphere with the Owner and her daughter producing some of the most mouth watering dishes imaginable; specialising in fresh herbs and spices from all over the World.
Disappointed there was no Outenique Choo-Tjoe from Knysna as the spring tides washed away the tracks at Knysna a couple of years ago and there are insufficient funds for repairs. The train now only leaves to and from George.
Amakhala Woodbury Lodge. Margaret's comment-'What an amazing way to finish a most wonderful trip'. The Lodge was very well equipped, comfortable with extensive views over the Game Park. The food was excellent and the staff very professional and accommodating. Impressed that the Wardens being so young were extremely knowledgeable, mature in attitude and have an obvious love and care for the wildlife. The drives were awesome and we were privileged to see most of the animals.
Transfers. The flight from Port Elizabeth to Cape Town was straightforward and the in-flight attendance was good.
Service whilst away. Cannot fault any aspect of the service; all were very efficient and slick.
Service of Mahlatini. We cannot praise Mahlatini and particularly Laura Pattinson enough for the efficiency of the planning and arranging this trip of a lifetime. Mahlatini were recommended to us when we were already in discussions with a Company in Cape Town to arrange a bespoke holiday, but they were being rather tardy so we approached Mahlatini. Their response was totally different, within 24 hours ideas were flowing; questions were answered; changes were not challenged but effected immediately as a result of which we experienced a most wonderful memorable trip to a spectacular country.
The brochures prepared beforehand were excellent, detailed, informative, with many coloured photographs; but primarily they were personalised making them particularly 'special'. So much so that my wife is keeping them as part of the memorabilia of the trip.
We cannot praise Laura and Mahlatini highly enough and would recommend them to anyone seeking a quality trip to Africa. From both of us many thanks for a superb, trouble -free value for money trip of a lifetime!!
How can we improve.- Difficult to identify any improvements. Just maintain the same level of standards and quality in the future. There are a number of Travel Agents and Organisations who could learn a great deal from the standards of service and quality of personal attendance provided by Mahlatini. May you continue to go from strength to strength.
With the Football World Cup taking place in South Africa in 2010 any sensible person intending to attend would be well advised to seriously consider approaching Mahlatini to make their arrangements so as to enjoy a troublefree occasion-the quality of service cannot be faulted!