Customer Review
We pride ourselves in putting our customers first, as a testament to this we constantly receive very high praise on our service and the quality of our trips. Read more of our customers comments to see for yourself.
One week in South Africa and one week in Mauritius
o Recommendation to book flights using the booking deposit was a very good idea – certainly given the rising cost of oil at the time. We appreciated the foresight from Mahlatini in this regard in an effort to save us money.
o All accommodation was of the highest quality. Jatinga was exactly the way it was described and, despite not having us booked in on our arrival, were more than happy to accommodate us in the honeymoon sweet for the night. Kirkman’s Kamp was spectacular. We met people who’d been on safari in Namibia and Botswana and they maintained that the safari in Kirkman’s was by far the best they’d experienced. I would have to agree that it was superb game viewing. Legends in Mauritius was high quality as described, with the room in Legends being very unique in design. The only issue with Legends was the cost of the drinks and food if you did not go all inclusive. I felt it was very expensive. Not having to tip due to providing an overall tip at the end of the stay was a great approach.
Transfers were fine and were there on time.
Service: Jatinga service was very good, with the staff being polite and obliging. Kirkman’s Kamp staff were absolutely superb. They were helpful, genuine and very friendly and made our stay there incrediblt pleasant and memorable. Legends staff were very polite and good overall – being particularly prompt in their servive.
The overall knowledge of Mahlatini staff was very good. It is always comforting to talk to people who have actually been to the locations/resorts and Mahlatini need to ensure as many of their staff as possible have first hand experience of the countries, activities and resorts. The first hand experience is a big comfort to potential customers.
The staff are also very good in listening and understanding what you are looking for from your trip. The proactiveness of suggestions and honesty regarding the pros and cons of each country and resort was a welcome change to the attitude of many travel companies.
My dealings with all staff were pleasant and extremely efficient in terms of one to one contact and responding to correspondence.