Client satisfaction has always been at the heart of what we do. Our personal service and attention to detail is legendary within the industry. Our multiple award wins over the years is formal recognition that going the extra mile for our clients every time is always worth it. We're delighted to be endorsed by the travel trade and media, but are most proud of those awards voted for by our loyal guests. Here's a selection of our most recent award highlights:
In 2020 and 2021 we were awarded the Platinum Trusted Service Award by Feefo. Client trust is extremely important to us and all feedback on our service is independently verified by Feefo. We were also previously awarded the Gold Trusted Service Award for three consecutive years, 2017, 2018 and 2019.
Rated in the top 10% in our industry worldwide, we are proud to have won Tripadvisor's coveted Travellers' Choice Award in 2021. The Travellers' Choice Award celebrates those who consistently deliver fantastic experiences to travelers around the globe, earned solely on our positive reviews and ratings. In a particularly challenging year, we're proud to have stood out by providing great service and experiences to our clients.
We have continually been recognised as the best in our industry through multi-award wins. Mahlatini has been voted the Best Safari, Wildlife and Holiday Company at the British Travel Awards for three consecutive years, 2016, 2017 and 2018. This award was voted for by the travelling public.
We are delighted to have been named Leading Safari Tour Operator runner-up for 2020 and 2021 at the distinguished World Travel Awards. As a small company we faced fierce competition by the big giants, but we are proud to have won runner-up for two consecutive years at these awards.
We've won silver and bronze place as Best Safari, Wildlife and Holiday Company at the British Travel Awards in 2015, 2019 and 2020, marking six consecutive years placing at these prestigious, public voted awards.
We're delighted to hold a 4.8 out of 5 rating on the globally recognised consumer review platform Trustpilot. The host of 5 star client reviews received during the difficult 2020 global pandemic showcase how much our clients trust and enjoy working with us, even when times are tough.
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Our bespoke 12 iconic African journey brochure showcases some of our travel experts' favourite African destinations and safari experiences to help you plan your next travel adventure. Each chapter highlights the unique history, wildlife, culture and experiences of each distinct destination; as well as suggestions for trip extensions, places to stay and top tips from our travel experts who have been there.