Coronavirus (COVID-19 update)

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The evolving Covid-19 pandemic has resulted in almost a blanket ban on non-essential overseas travel. The global media is providing extensive daily updates and at Mahlatini, we are closely monitoring the latest guidance from FCO, WHO and local governments and managing developments as they occur.

Depending on your travel date, it may be premature to know if your much-anticipated trip will be impacted. Please be assured we are monitoring the evolving situation closely and your personal travel expert will be in touch in due course to discuss any specific impact on your individual booking. We are working as quickly as possible with clients in date order of their departure.

To date we have been in contact with all clients due to travel before the end of July and are working tirelessly with our trusted suppliers to enable postponement within 12 months if travel restrictions remain in place.

If you are due to travel in August, we will be in touch with you shortly to discuss your trip and options at this time. For any clients travelling further ahead, please feel free to contact your personal travel expert.

Thank you for your understanding and patience during these testing times. Our clients' safety and peace-of-mind remains our primary concern. Please be assured that we and our dedicated, highly experienced team will work to achieve the best possible outcome for you.

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Client feedback on our COVID-19 management

Dream Safari & Beach honeymoon

Taylor Brigham, US

My fiancé and I have been working with Nicki trying to organize our dream honeymoon. She was so helpful when we were explaining what we were looking for (safari and beach) and came up with our perfect itinerary. She was able to answer any questions we had about hotels, activities, safari details, and made the whole process extremely easy for us. Unfortunately, we couldn't go through with the trip due to Covid, but we are looking forward to working with her again in the future when we can take this trip!

14/06/2020

Postponed trip to South Africa

Carla McInerney, Ireland

Thank you so much for facilitating the changes to my upcoming holidays to Africa. We were due to travel in August next to South Africa. This would be my 12th trip to Africa, but due to the pending Covid-19 pandemic we were not comfortable travelling to Africa at this time.

Nikki McGreevy, as always, was a huge help. She has kept in constant contact with me during this time and offered lots of different suggestions and options during this very difficult time. It was decided to postpone our holidays to a later date, and Mahlatini could not have been more helpful. Nikki is a total gem. I have worked in the travel industry myself for nearly 15 years, and there is nobody I trust more than her. If you want to travel to Africa, look no further than Mahlatini Travel. They are simply the best. Especially in this very difficult time of Covid-19 you need travel professionals that stand by you and help you rearrange and do everything in their power to make your holiday a trip of a lifetime.

05/06/2020

Postponed holiday to Botswana and Mozambique

Shaun & Kath Mulvaney, UK

We had planned our luxury holiday departing in March 2020 to Botswana and Mozambique and with the help of Claire Picknell we were looking forward to a superb itinerary. Covid-19 then changed everything just 2 days before departure! Having used Mahlatini a number of times we expected to be looked after but given the unprecedent situation we were amazed at the superb response and within just a few days the holiday had been completely rescheduled! We still have the dream holiday to look forward to and know that if there continues to be a problem on the new date it will be promptly be rearranged again. It's a holiday we don't want to miss! Excellent service from Claire

22/04/2020

100% financial protection for postponed honeymoon

Hayley Collingswood, UK

When we booked our dream wedding and honeymoon, we never imagined it wouldn't go ahead. As the COVID-19 outbreak started to take hold, Caroline at Mahlatini was one of our first suppliers to get in touch, checking in to see where our heads were at and reassuring us of our options should the worst happen (which it eventually did). Mahlatini have been proactive and helpful throughout, and with the huge strain on the travel industry right now, the fact we booked with a provider where our money is 100% protected has given us a lot of peace of mind. We look forward to finally experiencing our amazing honeymoon in 2021!

24/04/2020

Postponed honeymoon to UAE and South Africa

Meredith & Craig Bowers, USA

We're so incredibly grateful that we chose to work with Mahlatini. I was a little stressed about everything with the Covid-19 situation and your last email really helped ease some of my anxiety. Thanks for all your help and for making this so easy. We are extremely grateful!

7/04/2020

Holiday to South Africa & Seychelles

Caroline & Mark Cosaitis, UK

Mahlatini is an excellent travel company. Due to the beginning of COVID-19 we had a flight that was cancelled during our holiday. Claire Jackson from Mahlatini went above and beyond to give us choices for alternative routes and ensured that our holiday was not spoilt. We had a fantastic time on safari at &Beyond Ngala (Kruger) and at the Constance Lemuria on Praslin Island in the Seychelles. It was one of our best holidays and Mahlatini were a huge part of this. Thank you so much!

23/03/2020

If you are looking to plan ahead for your next African adventure, we are still open for business and taking bookings (flexible arrangements apply).

For the latest travel advice, you may find the following links useful:

World Health Organisation (WHO)

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Foreign and Commonwealth Office

https://www.gov.uk/foreign-travel-advice

US State Dept travel advice

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/