This website is designed to give you a feel for the variety of different experiences on offer in Africa. Many of the tours displayed are to be used as guides on how we recommend visiting that particular location, we can then plan a holiday specifically tailored to your individual requirements. We strongly advise you to speak with our extremely knowledgeable and helpful staff, we take great measures to ensure the very best customer service and we are proud of the consistent feedback we receive.
Booking over the Web
You can navigate to the General Enquiry page and send us your requests, our consultants will then begin to tailor make your holiday. Alternatively there are specific enquiry forms for each itinerary, view our sample itineraries, these enquiry forms give our consultants a head start in planning your holiday by letting us know what kind of activities and locations interest you.
Confirming your Booking
On accepting your travel quote, we will make the final confirmation of your arrangements and send you a booking form and an invoice detailing your deposit and balance payment details. Upon receiving a completed and signed booking form we will secure your travel arrangements. Please note that this must be accompanied by your non-refundable deposit. We will send you your Travel Pack containing your flight tickets, vouchers for car hire and accommodations as well as your joining instructions two weeks prior to your departure date.
How to Pay
Mahlatini Luxury Travel is a trading division of Luxury Travel Ltd, company number 601052. Luxury Travel Ltd is a member of the Travel Trust Association (number U7098), providing 100% customer financial protection. We understand the importance of providing you with the best possible financial protection and that is why Mahlatini Luxury Travel is a member of both the Travel Trust Association (U7098) and the Civil Aviation Authority (ATOL T7316). Being a member of both these schemes provides 100% financial protection no matter which country your travel originates from.
Personal (and company) Cheques: Payment for travel arrangements may be made by personal or company cheque. All payments made by cheque should be made payable to "Luxury Travel Ltd Trust Account".
Bank and Building Society Drafts: These are treated as cash if received at a time when the relevant bank or building society is open and able to verify the cheque. Please note that we require six working days for cheque clearance before travel documents can be issued.
Direct credit / bank transfer: Payment may be made from your bank directly to our bank account, please ask your consultant for details of our account and sort code numbers. Mahlatini must be notified of all direct bank payments. All payments must be identified by the clients name and booking number
Your Financial Protection
We at Mahlatini Luxury Travel understand the importance of providing 100% financial protection to our clients. For this reason we provide two forms of financial protection (detailed below), combining to provide the safest financial travel protection available.
Being a member of the Travel Trust Association means that you can book your holiday secure in the knowledge that the Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.
Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the Travel Trust Association will administer a claim for a refund of the money that you have paid to a member for your holiday.
We are licensed by the Civil Aviation Authority (CAA) and hold ATOL T7316. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we supply are protected by other ATOL holders and are protected by their bonds. The CAA carry out checks on the tour operators and travel organisers it licenses, and requires them to take part in a financial guarantee scheme managed by the Air Travel Trust (ATT) which provides the funds to protect customers should a firm fail. In some cases a licence holder will also provide a bond, which is lodged with the ATT and provides additional funds.