Claire couldnt have been more helpfull. She came up with solutions to all our problems and planned everything meticulously. Mahalanti and the ground staff in Nairobi were wonderful and our trip was faultless. We will definately be in touch when we summon up the energy for another trip to Africa.
There are the obvious communication problems with flight delays at Wilson airport and the traffic problems but this is usual in most countries. Overall we were pleasently surprised at the atmosphere, the people and the positivity within Nairobi and the Mara.
Perfect for our needs.
Amazing. Emily and extended family went above and beyond to look after us and we left feeling that we had made life long friends with our guides and all the Ngare Serian staff. We would love to go back one day and will recommend it to everyone.
The camp facilities are great, the food, the staff, the comfort and especially the water hole provided us with everything we needed. Unfortunately the vehicles are most uncomfortable and really not great on the awful roads and caused me allot of back pain. We realised it was the vehicles, when we got stuck in mud and had to transfer to a vehicle from a different camp. It was a much easier ride and would have been fine on the long bumpy ride to the camp. This is the only reason we marked the camp down.
Claire is lovely and so helpful, we couldn't have asked for more from her. When she was away and we had to deal with other staff in the office, our queries were also dealt with promptly and efficiently.