Very well thought out and organised
Great hospitality and friendly people, excellent value for money
Abby did a wonderful job greeting us and chatting with us until the room was ready. Abby and Emmy were very helpful with all our needs, in particular assisting with bookings and a doctors appointment!
The gentlemen working there were great, I cannot remember the mans name but he was there most evenings and each morning, very helpful and pleasant
While I understand the Spier estate is open to the public you do not get the same feeling of exclusivity as you do from the other properties. The food was only reasonable we felt in Spier and not to the standard that we felt they promoted.
While they have bikes available, the children's bikes were unroadworthy yet still supplied (totally broken brakes). I noticed before we used and managed accordingly but some children may not notice and could have an accident if not fully supervised.
The staff were generally nice overall but there was room to improve regarding the service and staff engagement in the bar and dining room.
For a greater appreciation of the wine country I would probably recommend my friends to go to Franschhoek which seems to have more to do in the area.
Great location and lovely hotel, reception and porter staff were excellent. Rooms very nice and they were excellent with children.
The service in the restaurants was only ok.
We did a day tour that the hotel organized with the local tour company we used.
The guides name was Keith, he was excellent and I would recommend him to anyone.
Fantastic. Cannot say enough about Phinda. Each of the duty managers were exceptional, they could not do enough to make your stay exceptional. The lodges were great and had everything you would need for a comfortable stay, having the rooms cleaned and turned down while you were on Safari was very convenient.
A great place to chill and relax between Safari drives.
Delward and Chris were our guides and trackers and went a long way towards making this the highlight of our holiday. They were great with the adults and children and were generous with their time and knowledge. Would highly recommend Phinda!
Nicki was great to deal with. Very patient in the early part of the planning process as we moved dates around. We went with Nicki's recommendations regarding the itinerary and were not disappointed.
The communication was excellent and at all stages I felt we were dealing with a top tier company with the highest level of customer service at mind.
Monique was also a pleasure to deal with while Nicki was out of the office.
From talking to some of the hotel hosts we met they mentioned that Mahlatini held them to very high standards so I would be confident that any recommendations from Mahlatini were worth following.
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