Review by: Anon
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Really enjoyed the Victoria Falls they live up to expectation.
Beautiful country lovely people, just so sad for them.
It is a huge hotel the accomodation we had was good but the air con was very noisy and impossible to sleep with it on. Afternoon sun made the room extra warm which wouldn't have been a problem if the air con had been better. I think the better rooms looked into the little court yards and they seemed to have new air con machines but i did see that some of the rooms had no air con at all! Over all we coped with the lack of air con at night, the bed was comfortable and we slept well. The service was excellent and staff were delightful and couldn't do enough to be of help. The food on the two evenings we ate there was very good. Would definitely recommend friends stay there.
Rovos service was first class. Friendly helpful staff, fantastic food and far too much good wine! We could not fault the service Rovos provides and cannot think of anything they need to do to improve the service they provide or the condition of the carriages. However the engines are not great and alas I don't think come under thier responsibilty. For this reason only this must be taken into consideration when booking flights or arrangements after leaving the train. The engine broke down on day one but that wasn't a problem as we seem to get back on time. Day two it broke down in the morning for four hours they got it sorted so we thougth but then it broke down again. Rovos had taken details of all our contections that morning so were aware who had flights to catch that evening and when. The engine problem was as we all hoped solved but Rovos manager decided that it would be best to transfer us to a mini bus when we got to Krugersburg station to take us all to Jo/burg airport. Unfortuneately it broke down before we got there but they got the mini bus to come and collect us in the middle of nowhere! There was a bus for those who were going on to a game reserve and the other for the those who had flights to Cape Town and four of us to the UK. By the time the driver got to us time was very short, he did have to drive very fast but safely!! Best not to ask how fast. In the end I think the people on 7.30 flight for Cape Town were too late as we arived at 7.00 another couple had a flight at 8.00 so I think they might have be OK. We and the other couple who were flying to the UK were in time to check in. I would still definitely recommend a trip on Rovos rail BUT make sure to stay over night in Pretoria so you aren't under pressure. As Rovos say they do their best BUT can't guarantee the engines and the worst delay has been 24 hours late. It was a shame as we missed the seeing the Capital station and the steam engine but it was a drive to remember!
Staff Review 5
Claire has always been very attentive and quick to respond to my questions as too Maura. would definitely recommend Mahlatini to friends
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