Impeccable service from Mahlatini, as well as the properties I stayed in. Great hospitality in Saruni! Beautiful properties with attention to detail. Excellent food. A bit lonely as a solo traveler who would have appreciated the social side of safari more, since I barely rode with anyone else, but I understand the exclusivity factor of having a personal guide for one group of travelers, even if it was just one person.
Communication about the pick-up service from airport upon arrival could have been better. I had not been informed which business was to pick me up, whether my initial hotel (The Tribe), Mahlatini, or Saruni. Apparently Saruni vehicle was supposed to pick me up, but I didnt know and ended up taking another ride, since the person with my name placard receiving me from my flight didn't know who's ride I was supposed to take either. My hotel voucher didn't state who was providing the shuttle service either, only that it was included.