Review by: Chiara Reggio
- Countries Visited:
- Botswana & Zimbabwe
- Holiday Type:
The flawless organization- while on holiday we never had to worry about anything. We received all the correct and detailed information before our departure, and while in Zimbabwe and Botswana we had the best possible service. Also the places they recommended (such as Muchenje Lodge by the Chobe River) were amazing and perfect for us.
We visited the Chobe River, and it was amazing. I have been there already a few times, and every time is a different experience. Amazing game viewing and the water makes the landscape change all the time. Many elephants and great place for wildlife photography.
We visited Victoria Falls- the falls were full of water and the spray was huge. We went on a sundowner cruise on the Zambesi river and it was really great. The second day we visited the falls, and then we also went for an helicopter ride. I thought the service and the place improved dramatically compared to 2007 (last time I visited) and the fact that they adopted the USD as a currency made things much easier for visitors.
The lodge itself is very elegant and well positioned- the Falls are at a short walk distance. The fact that they had a restaurant where to have dinner was great, and the service during dinner was excellent. High quality of food, and very quick and nice staff. On the contrary the service at breakfast and lunch was pretty poor (I had to wait for one hour for a toasted sandwich). Another good point is the activity office in the hotel, where we could book everything, from the sun-downer cruise to the helicopter ride.
Muchenje Safari Lodge is one of the best lodges I have ever visited in terms of service and kindness of staff. The view is something out of this world, and the communal areas are cousy and welcoming. The room itself might have needed a revamp, and it was not spotless, but it was just fine for our needs. The best thing is that all activities are included in the price, and one can have the freedom to chose what to do, at any time of the day, without stressing of being charged extra. I thought this formula was perfect. All the guides were professional, kind, and great fun. I would go back again.
Staff Review 5
I have been in touch with Gregory via email- many emails indeed- I changed plan and itinerary and dates many times, and I always got a very quick reply.