Review by: Carly Rodgers & Taylor Rogers
- Countries Visited:
- Mauritius & South Africa
- Holiday Type:
Our trip was better than we ever could have imagined. Simbambili Game Lodge was incredible. The location, facilities, and service were outstanding. The food was also incredible. Mauritius was also amazingly beautiful, although our hotel was not nearly as nice as Simbambili. We still had a great time.
Absolutely fabulous. The staff, food and accommodations were all incredible. Truly a 5 Star experience. I would recommend this lodge to everyone I know!
The hotel itself was nice, but not a 5 star experience. We ended up upgrading our room when we saw the room that was originally booked for our stay. The original room was nothing special, and smelled like smoke even though it was a non-smoking room. Our new room was nice but came with a big price tag. The service was ok at this hotel, but nothing compared to Simbambili. There was a lot of confusion around what meal plan we were on. We were originally told that we were on an all inclusive plan (according to our voucher), but found out on the last day of our stay (via a waiter-- not management) that we were only on half-board. There was a lot of back and forth with the hotel staff before this was resolved. I think the original issue stemmed from Mauritours-- the travel agency that we were booked through. Nikki was amazing and was able to resolve this for us, and we did not have to pay for the drinks that we had on the all-inclusive plan. For future reference, we did not think Mauritours was up to par. When we were picked up at the airport by one of their drivers the driver thought we were meant to go to an entirely different hotel than the hotel that we had booked with. There was a lot of confusion. The driver did not want to take us to the correct hotel. They also came to pick us up one hour earlier than they should have on our departure. It seemed that communication was off every time we needed to deal with them.
Staff Review 5
Nikki was incredible. She was so helpful in planning our perfect honeymoon, and was able to help us resolve an issue with Lux Le Morne while we were there.