Review by: Andrew & Judy
- Countries Visited:
- South Africa & Zimbabwe
- Holiday Type:
A real insight into a small part of Africa with highlights and memories at every stage. Unfair to specify a particular highlight as each highlight was special but if I had to choose one over the other it would be seeing a part of Africa by train.
Scenery. The train travel through to Johannesburg. Hospitality.
A surprise - an experience with many memories. Scenery. A safe and accommodating country steeped in history full of 'smiling faces'.
Could not have asked for more - not sure if we were given an upgrade but the size of the room and standard was first class.
I have scored this one below excellent the reason being we had a potentially uncomofortable time when checking in, boarding and the first few hours thereafter. The train we actually were booked on was Premier Classe and not the Blue Train, whether this was the reason we encountered problems not to sure but they had no record of our reservation, although friendly and approachable, we were allowed to board for departure but told we would have to pay as the head office had not received notification / payment. The paperwork I had for this part of the trip was not recognised. The train manager was initially quite abrupt but a few hours into the journey his attitude changed accommodating us with professionalism as if nothing had been amiss. It may be that the issue was ultimately clarified and dealt with thus his change of attitude but throughout the journey, I offered to pay and deal with it back in the UK rather than have any un pleasantness but this he refused and said he would sort it - my impression was that they had probably realised their mistake and rather than admit it and lose faith just assured me that everything was okay and he would sort it out. That said, I could not fault the train or experience and even taking into account the problems at the beginning, I could not fault the Train Manager or staff.
Sheraton Pretoria Hotel 5
Enjoyed the Sheraton and have no problems in recommending the accommodation to others
What more can I add other than WOW! Maybe next time an upgrade in accommodation would have been a preferred option to provide a little more room on a long journey but a truly wonderful experience.
Could not fault the hotel or location - A definite return would be on the cards for a future visit however, I would hope that the accommodation we had (Room 129) would be of a better standard. The bathroom had seen better days and a sliding door to the bathroom which hinged at the top was not what I would have expected from a hotel of this calibre. The manage did at one point when introducing herself state that this room was one of the best, I beg to differ having seen other rooms when walking by when the doors were left open. Scored good for the reason only of the room but otherwise excellent for the hotel overall and the location.
Staff Review 5
Excellent correspondence from the outset - professional throughout.
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