Review by: Anonymous
- Countries Visited:
- South Africa
- Holiday Type:
Highlights were the Safari and stay in Franshoek
We were made to feel very welcome and really enjoyed our stay.
The staff on duty when we arrived didn't seem to know what was going on, and our room was quite noisy.
We thoroughly enjoyed our stay here, the staff couldn't do enough for us.
Our room was extremely noisy so we asked to move which was accommodated, our new room was better but still was noisy. The serving staff at breakfast were slow and when we both asked for toast only we only received 2 very small pieces between us which were slightly burnt. The hotel organised a day trip out for us with a private driver, and booked somewhere for lunch for us but when we got to the restaurant they had no details of the booking.
We had a wonderful time at Serondella and were very sad to leave. The staff were excellent and the quality of the food was very good.
Staff Review 5
Very timely responses to email questions and professional attitude
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