Review by: Anonymous
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We had a wonderful trip. The safari was fantastic and our stay at the The Residence Zanzibar was definitely a major highlight of the trip.
We liked Tanzania and Zanzibar. We went to Kenya a few months back and we preferred the easy access of the country. Travelling to Tanzania and Zanzibar is a little bit more difficult and less accessible: more little flights and more car. But other than that, excellent trip!!! I definitely recommend the Residence Zanzibar.
Lake Duluti Serena Hotel 5
We liked the Lake Duluti Serena Hotel. Too bad we only stayed there for a night. Wonderful location and service was good.
A little disappointed with the Serengeti Serena Safari Lodge. Food was very average, Room not so cleaned, service not so good. And we always had the feeling that the staff was expecting for a tip. Our guide/driver was driving too fast and we felt like he didn't really know where to bring us; the last day, he brought us to the gas station since he didn't know where to bring us anymore... Plus, although scenery was excellent, location of the lodge was not so good. We had to drive out about 30 mins from the lodge before being able to see wild animals. Not sure we will go back there.
This place is just wonderful! We loved the decor, place, attention to details, food, and service. We had a fantastic time there and will probably go back or try another Residence somewhere else. Congratulations!!! Only one drawback: it is far from the airport and the flight to Nairobi that allows connections to other countries is at 5.30am. Which means waking up at 2am. But the hotel made the logistics smooth.
Staff Review 5
Mahlatini service was excellent! Donna Flynn knew what we wanted and worked very well towards our plans and objectives with constant communication with us. Donna was also extremely helpful when we arrived in Zanzibar and had an issue with our airport pick up. She contacted the hotel management immediately and we were very well welcomed upon our arrival at the hotel. We even got an upgrade out of the bad start. Payment and invoicing were also smooth.
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