The Blue Train Reviews

Read what our previous clients thought of The Blue Train

Client Score: 4.5
The Blue Train

Mr and Mrs Parkinson and family

4

A very opulent environment with excellent food and a never ending supply of drinks. Excellent and very courteous butler and hospitality staff. It was interesting watching the scenery change and looking at urban areas. The stop at Matjiesfontein was an experience! The bugle blowing guide was certainly someone who will be hard to forget! Our experience was marred by the fact that both our cabins lost water supply . our butler told us that it went off at 5.00am but we weren't informed of this and only discovered it once we had used the facilities. We felt embarrassed that the butler had to sort out the problem for us.We were then given 2 cabins further down the corridor so that we could shower etc.

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The Blue Train

Richard and Bernie Stacey

5

World famous reputation which they lived up to. The personal butler was exceptional and looked after us extremely well. A very enjoyable experience but overall I have to say that Rovos Rail just edged it.

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The Blue Train

Andrew & Judy

4

I have scored this one below excellent the reason being we had a potentially uncomofortable time when checking in, boarding and the first few hours thereafter. The train we actually were booked on was Premier Classe and not the Blue Train, whether this was the reason we encountered problems not to sure but they had no record of our reservation, although friendly and approachable, we were allowed to board for departure but told we would have to pay as the head office had not received notification / payment. The paperwork I had for this part of the trip was not recognised. The train manager was initially quite abrupt but a few hours into the journey his attitude changed accommodating us with professionalism as if nothing had been amiss. It may be that the issue was ultimately clarified and dealt with thus his change of attitude but throughout the journey, I offered to pay and deal with it back in the UK rather than have any un pleasantness but this he refused and said he would sort it - my impression was that they had probably realised their mistake and rather than admit it and lose faith just assured me that everything was okay and he would sort it out. That said, I could not fault the train or experience and even taking into account the problems at the beginning, I could not fault the Train Manager or staff.

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