The Lanzerac Hotel Reviews

Read what our previous clients thought of The Lanzerac Hotel

Client Score: 4
The Lanzerac Hotel

Philip and Myra Morley

3

1st visit, lovely place and accommodation but lacked organisation, very slow to get served with food or drink, also building work taking place by main pool, did not explain anything about the meal times, transport arrangements (ie taxi )or facilities when checking in, worst experience of the whole trip.

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The Lanzerac Hotel

Anonymous

3

Only place on the trip that we weren't particularly happy with. Facilities were fabulous but some of the reception staff left a lot to be desired. On check-in the girl mentioned a number of times that it had been a long day....not quite what you're hoping to hear when you're on your honeymoon. Also, versy strangely they tried to charge us for tea and coffee at breakfast, explaining that although breakfast is included, there is a charge for "luxury items". I quickly pointed out that in 2015 a plain Americano is not a luxury item. Again, on check out there was some attitude from the same girl that had checked us in. it should be noted however, that when I complained about the charge at breakfast, the manager on duty, Johan, was very professional and understanding. Trying to milk little charges like this just seemed to lack a little class and soured the experience somewhat. It is the only place on the trip which I wouldn't recommend to friends. It doesn't take much to create a bad impression and once you do, it's very hard to reverse things.

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The Lanzerac Hotel

Cristina Golin

3

A beautiful building but the hotel is below expectations

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The Lanzerac Hotel

Amanda Blunden & Richard Yearley

5

Very smart hotel. Christmas Day dinner was amazing. very low key Christmas which suited us well but if people were looking for Christmas carols etc they would be disappointed!! Very professional friendly staff and lovely bedroom and public rooms. Could probably have spent longer here to get more from the area.

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The Lanzerac Hotel

Mr Are Steffensen

5

Lovely hotel in a charming old estate, with an old luxurious feeling to it. Huge room with big shower/bath ensuite.

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The Lanzerac Hotel

Mr. and Mrs. Wickham

5

Very beautiful with a great location

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The Lanzerac Hotel

Julie

5

Beautiful room, breath taking scenery, fantastic food = what more could you ask!

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