STABLE AND SECURE
Mahlatini is established, reliable and robust and we adhere to the highest industry standards in financial protection. Our trips are fully bonded and regulated by industry bodies, such as ATOL, and we’ve put multiple additional practices in place to protect you every step of the way.
We offer flexible booking terms and guaranteed financial protection through our travel trusts: Travel Trust Association and Trust My Travel. Providing an added layer of financial protection, you can relax knowing that your finances are secure before and during your trip.
That means that should our business or any of our suppliers fail, your trip will not. We have comprehensive Supplier Failure and Insolvency insurances in place, meaning you will still be able to travel or be entitled to full financial compensation.
the mahlatini guarantee
Independently-owned and delivering exceptional African experiences for more than two decades, our record is impeccable. We are never influenced by commission and our impartial advice and itinerary choices are based solely on our team’s extensive first-hand experience. At Mahlatini, our travel experts are not incentivized by commission and our expert advice will always ensure the best use of your time and budget.
NO HIDDEN CHARGES
Once you have booked a trip with Mahlatini, you’ll never experience a surcharge or price increase, no matter how the exchange rates may fluctuate before you travel. Our itineraries are often fully inclusive and alongside our partners we love to take care of every small detail. From your flights to meet and greets, fresh laundry or your favourite tipple, you’ll always know up-front what’s covered. And because we’re not a travel agent or middleman, we will always secure the best available rates for you direct from our supplier network. In fact, Mahlatini’s excellent supplier relationships allow us to secure added value and special discounts exclusively for our clients.
Throughout the COVID-19 pandemic our robust financial guarantees ensured our clients were protected and looked after every step of the way. Where necessary, we arranged refunds, postponements, or credits for our clients whose trips were unable to progress as planned. Exceptional customer service is the cornerstone of everything we do and is reflected in our consistent 5* client reviews.