Financial Protection

STABLE AND SECURE

Mahlatini is established, reliable and robust and we adhere to the highest industry standards in financial protection. Our trips are fully bonded and regulated by industry bodies, such as ATOL, and we’ve put multiple additional practices in place to protect you every step of the way.

We offer flexible booking terms and guaranteed financial protection through our travel trusts: Travel Trust Association and Trust My Travel. Providing an added layer of financial protection, you can relax knowing that your finances are secure before and during your trip.

That means that should our business or any of our suppliers fail, your trip will not. We have comprehensive Supplier Failure and Insolvency insurances in place, meaning you will still be able to travel or be entitled to full financial compensation.

the mahlatini guarantee

Independently-owned and delivering exceptional tailormade experiences for more than two decades, our record is impeccable. We are never influenced by commission and our impartial advice and itinerary choices are based solely on our team’s extensive first-hand experience, ensuring the best use of your time and budget.

NO HIDDEN CHARGES

Once you have booked a trip with Mahlatini, you’ll never experience a surcharge or price increase, no matter how the exchange rates may fluctuate before you travel. Our itineraries are often fully inclusive and alongside our partners we love to take care of every small detail. From your flights to meet and greets, fresh laundry or your favourite tipple, you’ll always know up-front what’s covered. And because we’re not a travel agent or middleman, we will always secure the best available rates for you direct from our supplier network. In fact, Mahlatini’s excellent supplier relationships allow us to secure added value and special discounts exclusively for our clients.

ATOL Declaration

"Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking.

When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Mahlatini, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”