We understand that while your desire to explore is still there, the uncertainty that persists around the Covid-19 situation may make you apprehensive to confirm travel plans right now. Let us reassure you that you can plan and book with Mahlatini with total confidence; safe in the knowledge that we have created special terms providing great flexibility to change your travel plans should you need to.
We don't know exactly when travel will return fully across all our destinations. As African specialists, with excellent trade relationships spanning nearly 20 years, we do know that we have secured the most flexible terms and are abreast of the very latest developments. Our dedicated team of travel experts are on hand to provide full support and ensure your much-anticipated trip is as protected as possible in this uncertain climate.
We take our clients to some of the most beautiful, remote and unpopulated places on earth. The African wilderness and safari tourism is ideally positioned to isolate you from others and reconnect with nature. Of course, additional measures will be in place for guest safety; but thankfully your safari experience, centred on wildlife sightings, breathtaking scenery, expert guiding and warm African hospitality will remain largely unchanged.
We've listened to your concerns and have adapted our standard policies to offer you greater flexibility and peace-of-mind enabling you to plan ahead and book with confidence. Our flexible policy applies to new bookings and will remain in place whilst the FCO/TSA travel bans relating to Covid-19 are in force; these will replace our standard cancellation terms. Mahlatini is pleased to offer you:
* Certain itineraries may be excluded from the policy and your Travel Expert will advise you of any specific terms relevant to your booking during the consultation phase. Where suppliers, in particular airlines, offer postponement, but not a refund, we will only pass on the supplier charges applied.
** Mahlatini reserves the right to ask for any reasonable evidence, written statements and or documents to support the reasons for cancellation that are given.
While we always secure the best available rates direct from our supplier network, we have negotiated special terms with our partners during this period of uncertainty to offer you even better value. In the majority of cases we are offering 2021 trips at 2020 rates, in addition to specials offers and discounts. As part of our tailormade service, your Travel Expert will advise you on the best rates for your ideal holiday and secure any relevant discounts or added value available.
More than ever, we understand you need reassurance that your hard-earned money is fully protected. We go one step further than most tour operators to provide complete peace-of-mind. As members of the Travel Trust (membership number U7098), Mahlatini hold all our clients' funds in trust and will only release them to onward suppliers when appropriate insurances are put in place to fully protect your funds. This means that should our business or any of our suppliers cease trading, you will still be able to travel or be entitled to financial compensation.
Over the past two decades we have overcome many crises that have impacted the global travel industry. We firmly believe that the key to our endurance and ongoing success is our customer-centric approach. This current pandemic has presented our biggest challenge yet, but our focus has remained in securing the best possible outcome for our clients. The unprompted feedback we've received is testament to the experience and dedication of our specialist team:
Postponed holiday to Botswana and Mozambique
We had planned our luxury holiday departing in March 2020 to Botswana and Mozambique and with the help of Claire Picknell we were looking forward to a superb itinerary. Covid-19 then changed everything just 2 days before departure! Having used Mahlatini a number of times we expected to be looked after but given the unprecedent situation we were amazed at the superb response and within just a few days the holiday had been completely rescheduled! We still have the dream holiday to look forward to and know that if there continues to be a problem on the new date it will be promptly be rearranged again. It's a holiday we don't want to miss! Excellent service from Claire
100% financial protection for postponed honeymoon
When we booked our dream wedding and honeymoon, we never imagined it wouldn't go ahead. As the COVID-19 outbreak started to take hold, Caroline at Mahlatini was one of our first suppliers to get in touch, checking in to see where our heads were at and reassuring us of our options should the worst happen (which it eventually did). Mahlatini have been proactive and helpful throughout, and with the huge strain on the travel industry right now, the fact we booked with a provider where our money is 100% protected has given us a lot of peace of mind. We look forward to finally experiencing our amazing honeymoon in 2021!
As we personally hand-pick the properties within our portfolio and regularly visit them, we know that the most stringent safety and sanitation protocols are guaranteed as standard. In preparedness for welcoming back Mahlatini guests we are assured by the additional measures being adopted to prevent exposure to Covid-19. These are developed in line with World Health Organisation recommendations, with regards to hand and respiratory hygiene, social distancing and safe food practices, such as:
Emergency medical services are available to guests staying at even the most remote safari camps. Designated staff are medically trained to conduct initial assessments and if required, an air medical evacuation service is available to transfer guests to the closest world-class, private hospital. Air ambulance and hospital charges will be passed to guests travel insurance provider. Your dedicated Travel Expert can confirm the specific emergency medical care operations at the properties at which you will be staying.
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